DNA testing to boost your health

Can a professional explain the results of my study to me?

We recommend discussing the results of your tests with a healthcare professional. You can discuss them with your doctor, nutritionist, or geneticist. If you need expert advice, our professionals are available to provide you with virtual visits lasting approximately one hour to learn about and evaluate your case, propose action and follow-up guidelines, answer any questions, and more.

How do I request visits with a professional?

First of all, you must have booked the service through our online store, either at the time of purchasing the genetic test or later. Once booked, you must schedule your appointment in our online appointment book. Once booked, you will receive an email with the link to the online appointment, so you can access the appointment on the reserved day and time.

How can I purchase your products or services online?

You can make your purchase directly from our website quickly and securely. Simply select the product, add it to your cart, and follow the checkout process. In a single purchase, you can purchase products for more than one person, visit with a professional, purchase recommended packages, and more.

What forms of payment do we accept?

We accept payments on our website by credit or debit card. You can also contact us and make your payment by bank transfer.

Will I receive an order confirmation?

Yes, after completing your purchase you will receive an email with all the details and the tracking number.

Can I return a product?
For health reasons, returns of opened products are not accepted. If the product is unused and in its original packaging, you can request a return according to our policies.

How do I receive my reports?

Once the contracted study is completed, you will receive the requested study reports by email. To protect your genetic data, the files are protected. To open them, you will need to enter your password/NIE/passport as the password.

When will I receive my report?

The report delivery time varies depending on the test requested. You can check the delivery time for results in each product’s product information sheet.

Will I have access to my genetic data?

In the case of genetic studies, you can request the release of raw data. This process involves preparing the files, uploading them to a server, and creating links for secure data download. This process carries an associated fee.

Who will have access to my genetic data?

Just you and us. We don’t share your data with third parties. Furthermore, our laboratories are located within Spain, so under no circumstances will your sample or data travel outside of Spain.

Can I get AboutMe reports based on genetic data or raw data from other companies?

In the vast majority of cases, AboutMe reports can be obtained from genetic data generated by other companies. Our technical team will simply need to be able to pre-evaluate that data.

How will I receive my test once I have purchased it?

You will receive your package within 1-3 business days. You will receive the kit, bags, and materials needed to return the sample to the lab, as well as a sample collection instruction sheet and a request form.

How should I send the sample?

Follow the instructions received with the kit. Place the sample and the request form inside the courier’s return envelope. To request sample collection, simply contact us through our communication channels (phone, WhatsApp, or email) and specify the day and time slot, as well as the address at which you would like the delivery person to collect the sample. You can also take the package yourself to any NACEX branch. Once the sample arrives at our laboratory, you will receive an automatic email confirming receipt.

When should the sample be sent?

Once extracted, the sample is stable at room temperature for days or months, depending on the kit used. We recommend sending the sample to our laboratory as soon as possible. Once in the laboratory, the samples undergo quality control to ensure they meet the minimum requirements necessary to begin analysis.

Do you ship internationally?
Yes, we ship to several countries. During the checkout process, additional shipping costs will be automatically calculated, if applicable, before confirming payment.